Temporary Rental Customer Advisor

We're looking for temporary summer cover for organised and enthusiastic Rental Customer Advisors to join our Kilmarnock Car & Van Rental branch.

Hours

45 hours per week including alternative weekends.

About the role

As part of a busy Arnold Clark Car & Van Rental team, you'll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The ideal candidate for this varied role will be flexible, organised and committed to always providing a high standard of customer service.

Day-to-day duties

• Delivering a consistently excellent level of customer care, both face-to-face and on the telephone.


• Using your brilliant communication and organisational skills to ensure your branch's task list is actioned.


• Handling customer complaints and queries.


• Monitoring and controlling expenditure.


• Running daily reports and ensuring they're acted on.


• Helping to promote the branch and keeping customer experience core to your focus.


• Occasionally covering at other branches when needed.
  
  A full UK driving licence


• Strong administrative skills


• Demonstrable ability to work effectively as part of a team


• Good communication skills


• The flexibility to work shifts on a rota basis, seven days per week, and cover other branches


Nice to have (but not essential)

• Previous experience of working in the rental industry
  
  Every Arnold Clark employee is entitled to a wide range of benefits, including:


Discount on new and used vehicles

Contributory pension scheme