Traineeship - Tourism

This is a 6 month part time 17.5 hours per week role, due to begin in June 2024 and funded by the National Lottery Heritage Fund. We welcome applications from people not currently in paid employment from ages 18+. We will work with you to design a work plan complete with training and guidance to reach your personal and professional development goals. No formal qualifications are essential but please read the person specification for each role carefully. A hybrid of working from home and onsite at Provan Hall is available but the frequency will depend on the role, tasks and projects assigned and we will plan a schedule with you to suit the role and your goals.

This role will explore all the features of running a tourist visitor attraction. From venue operations, merchandise to events. This role will offer a breadth of knowledge and experience, preparing trainees for managing visitor, heritage, arts and cultural attractions for future careers.

Tasks can include (this is not exhaustive):
Evaluating visitor access - identifying issues and resolutions to allow people from all walks of life to access and enjoy their experience at Provan Hall
Working with volunteers - assisting with scheduling volunteer tour guide timetables.
Marketing - seeking out opportunities and proposing new marketing strategies to attract national and international visitors
Events - managing bookings and organising community and commercial events
Merchandise - Monitoring sales, proposing merchandise stock, visual merchandising

Confidence in speaking and writing in English
Confidence in using IT systems
Enjoy working and speaking to a variety of people including children, adults, volunteers, staff and project partners.
Enjoy learning on the job
Can use own initiative
Works well independently
Works well to tight deadlines
Hands on and happy to get stuck in to various jobs and tasks throughout a working day, with guidance from supervisor.

This role will suit someone interested in learning about the inner workings of a running a visitor attraction, in particularly a heritage attraction. If you'd like to try various jobs to find out what you like best or would like to gather a broad range of experience to develop confidence in venue management, this is the traineeship for you.

Provan Hall is an A listed medieval building located in Auchinlea Park, which sits at the heart of Easterhouse. The building has recently reopened after a £2m restoration, offering a new hub for heritage learning and engagement, and as a visitor gateway to the Seven Lochs Wetland Park. Provan Hall Community Management Trust are responsible for the operation and management of Provan Hall and we are passionate about connecting local people and visitors with our hidden gem in the heart of Easterhouse, Glasgow.