Visitor Experience Modern Apprentice

Visitor Experience Modern Apprentice - Part time | 35 hours

Salary: £24,454 (Pro rata based on FTE of 37 hours) (£12.66 per hour)

Hours: 35 hours per week | Five days across Seven

Location: Edinburgh (Chambers Street)

Duration: 12 Months Fixed term

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

We are looking for enthusiastic and passionate individuals to join our Visitor Experience team.

Benefits of joining us as our Visitor Experience Modern Apprentice:

• Annually alongside your salary, National Museums Scotland contributes £7,084 towards you being a member of the Civil Service Pension Scheme
• Generous Annual leave (28.5 days – rising to 33.5) as well as an additional 8 days public holidays (Pro-rata)
• Cycle to Work scheme
• Free access to national (and international) museums and exhibitions
• A range of wellbeing benefits including Employee Assistance Programme 24/7
• Exclusive discounts on both local and national High Street and online retailers
• Work towards your SCQ Level 2 in Customer Services
• Access to all the above and more from day one of employment.

About the Visitor Experience Modern Apprentice role:

You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service!

The position of Visitor Experience Modern Apprentice is an opportunity to carry out the role of a Visitor Experience Assistant whilst also undertaking a qualification in Customer Service alongside it. 

As a Visitor Experience Modern Apprentice at National Museums Scotland you will:

• Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors
• Promote and support a broad range of public programmes, exhibitions and events  
• Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities.
• Work towards your Customer Service qualification through online training, development and assessment.

Skills and experience you will learn in our Visitor Experience Modern Apprentice role:

• SVQ Level 2 in Customer Services
• Effective communication skills
• Working with others
• Problem solving
• Information and Communications Technology

Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.

Please note that to comply with funding criteria, candidates must be aged 18 – 23.

Deadline for applications is 21st April 2024 at midnight

The selection day is likely to take place on 1st May 2024

The roles would start from approximately 15th May 2024

Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.