Visitor Services Assistant - Collections Care

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor Collections Care:

• In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
• Ensure all public areas are kept clean, hygienic and tidy at all times.
• Work as part of a team ensuring collections care across all Fife properties. 
• Keep up to date and accurate conservation records in liaison with your line manager.
• Help to ensure the NTS Integrated Pest Management regime is in place and monitored.
• Help to ensure Emergency Plans and related equipment is up to date and take an active role in staff training in liaison with your line manager across all cluster properties.
• Take an active role in ‘conservation in action’ programmes across all cluster properties.
• Ensure collections care, cleaning and conservation materials are available, properly maintained and stored.

To provide a consistently high standard of visitor care at all times:

• Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
• Support the Trust’s obligations to minimize impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• To maintain excellent standards of personal presentation at all times:
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required. 
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with the Regional Team, other property departments; visitor services, retail, gardening, catering and site repair employees/contractors.

Visitor Services/Events:

• To actively feedback visitor comments to line managers to develop and improve offer, service, operations. 
• To work flexibly across all Fife properties as needed. 
• To assist with the set-up, stewarding and break-down of events in relation to collections across all Fife properties in liaison with your line manager and the site duty manager.

Health and Safety:

• To ensure site meets with Health and Safety legislation in liaison with your line manager.
• To use personal protection equipment as provided and directed by your line manager.