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Visitor Services Assistant - Food and Beverage

ASVA

Visitor Services Assistant - Food and Beverage

£24960

ASVA, Stoneyhill, East Lothian

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 20 Apr | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: f61cfd17219c40e1a2ab7b01669c784a

Full Job Description

  • To provide a consistently high standard of visitor care at all times.

  • Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient, and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

  • Answering visitors' queries about the catering offer, deals, seating, and ingredients.

  • Checking on how visitors are enjoying their experience of catering at and enquiring whether all their needs are met.

  • To maintain excellent standards of site and personal presentation at all times.

  • The general ongoing operational cleaning of all areas as necessary.

  • Wearing correct uniform, name badges, or PPE as required.


    • Customer Service

  • Regular interaction with members of the public of all ages and abilities.


    • Teamwork

  • Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.


    • Sales, stock and financial processes

  • Help achieve sales targets and membership recruitment targets

  • Operate tills and share end of day cash reconciliation duties, as appointed by Visitor Services Supervisor

  • Regularly assist in ordering all necessary food and dry goods


    • Tools/equipment and cleaning chemicals

  • Occasional user of cleaning chemicals.

  • Expected to become familiar with and comply with the property's Health and Safety policies or Safe Systems of Work'.