Visitor Services Supervisor - Food and Beverage

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Food & Beverages Operation 

• Assist with the development of the Menu Cycle/Specification

• Contribute to food production as per the Menu Cycle/Specification and event Food. 

   Production (corporate, hospitality, meetings etc.)

• Keeping up to date HACCP, COSHH checklists and temperature sheets as well as 

   allergen measures/controls

• Ensure high Standards of Kitchen hygiene, cleanliness, tidiness, and related schedules.

• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.

• Maintain a high standard of food presentation to the customer.

• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, 

   being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

• Share in the common responsibility of working in a manner mindful of the Trust’s 

   obligations to minimise impact on the environment, through e.g., efficient. 

   use of water/heat/light, recycling and the disposal of waste, considered use of transport.

• Help to reduce occurrences where Health or Safety of yourself and other employees may 

   be put in jeopardy.

• Adherence to the COSHH Training provided and control of substances covered by COSHH.

• Involvement in the upkeep and maintenance of both the entire department site 

   and, specifically, the Catering Outlets

• Involvement in assessing and preserving the safety of utensils and equipment used within 

   the Catering Outlets.

Visitor experience

• Offer excellent customer service and ensure all members of the Food & Beverages team do the same.

• Delivering high standards and a consistently warm welcome within the Food & Beverages department

• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Hospitality Operation

• Lead with the development of a catering offering to support a wide variety of events held at Pitmedden Garden. 

People management

• Supervise the activities of a team of the Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting, and coaching on front and back-of-house routines. 

• Prepare Food & Beverages rotas and holiday allocation to meet business needs.

• Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverages & Hospitality Development team

• Instill a Health & safety and Environmental health culture throughout the Food & Beverages operation.