Visitor Services Supervisor - Retail

Retail operation

• Create eye-catching and enticing retail displays, maintaining high standards of presentation.


• Identify opportunities to increase revenue through upselling, cross-selling and add-on sales.


• Input into range planning and the development of our retail product offer.


• Be responsible for organised 'back of house' systems and all aspects of stock management, including deliveries, storage and stock-taking.


Visitor experience

• Offer exemplary customer service and ensure all members of the team do the same.


• Gather visitor feedback to help evaluate and shape our offer.


• Support ambitious property-wide targets for customer satisfaction, membership recruitment and donations to our charity.


• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues as they arise and following our emergency procedures.


• Minimise our environmental impact through environmentally sustainable practices - especially energy use and waste disposal.


• Contribute photos, videos and story content for social media and marketing promotion

People management

• Supervise the day-to-day activities of a team of permanent and seasonal Visitor Service Assistants (VSAs)


• Achieve excellence in staff performance with motivation and training, task-setting and coaching our staff on front and back-of-house routines.


• Contribute to the preparation of rotas, allocating staff and volunteer resources to meet business needs.


Finance Management

• Share responsibility for achieving a retail budget of around £750,000 sales per year.


• Monitor commercial performance and adjust activities to capitalise on income-generating opportunities.


• Supervise daily retail till operations and perform end-of-day financial reconciliation.