Warranty Administrator

Scot JCB are looking for a Warranty Administrator to join our team in Glasgow.

This role involves working closely with the aftersales team to ensure all warranty resolutions, ranging across over 15 different manufacturers, are concluded in a manner to ensure customer satisfaction and the recovery of all financial costs from our manufacturing partners.

Hours: 8.30am – 5pm, Monday to Friday based at our Dennistoun office 

Who are we?

The Scot JCB Group is made up of Scot JCB, Scot Agri, SPS and SIA.

Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 17 depots from Fraserburgh in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.

Key role responsibilities include:

• Ensuring all warranty claims are submitted in a timely manner within the timescales for each manufacturer
• Submitting JCB & non JCB warranty claims within manufacturer time scales
• Submitting policy/goodwill claims for consideration for each manufacturer
• Monitoring all JCB & non JCB warranty payments, rejections and queries
• Processing all warranty credits received from each manufacturer
• Ensuring all warranty queries are resolved with manufacturer time scales
• Working closely with the warranty team to submit warranty claims
• Recording the quality of engineer job cards and communicating this out to the business
• Supporting our Service Supervisors with any warranty queries

The ideal candidate will have:

• Experience working in an administrative role 
• Strong attention to detail and be process driven
• Excellent communication skills
• Strong IT skills and the ability to embrace new IT systems
• The ability to prioritise tasks and work well in a fast-paced environment
• A flexible, positive and outgoing approach to work
• A friendly and approachable manner and be able to assist engineers, managers, and customers
• Experience within the plant industry, car industry or similar would be advantageous

In return you will receive:

• A competitive salary, reviewed yearly
• Free on-site parking
• 30 days annual leave, increasing with length of service up to a total of 35 days
• The option to buy/sell up to 5 days annual leave per year
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Assistance Programme - free counselling and legal advice
• Access to high street discounts and savings through Perks
• Contributory pension scheme
• Life assurance of three times your annual salary
• Employee referral programme