Workforce Development Advisor

As Workforce Development Advisor your role will be to establish and maintain excellent relationships with clients that have transitioned into employment following engagement in RTWS services, providing personalised support to ensure clients sustain and progress while in work. You will liaise directly with employers and partner organisations to ensure the client has access to the appropriate support to sustain existing work or alternatively seek alternative employment opportunities.

You will ensure clients in work are satisfied with their current employment situation, providing advice and guidance related to any employment issues, health, housing, or financial issues impacting sustainability. You will also undertake skills assessment to establish continuous professional development needs to ensure clients have access to relevant training and qualifications for career enhancement. The ideal candidate will be target driven, motivated, enthusiastic, an excellent communicator able to build strong relationships and meet KPI's with experience in a similar role.

MAIN AIMS:

· To achieve targets and KPI's to support clients to sustain employment and skills development.

· To actively manage a caseload of clients in work with a range of barriers, provide individualised advice and guidance, related to employability, health, wellbeing, budgeting, and money advice.

· To promote and encourage key client groups to engage in specialist services to address any barriers impacting on job sustainment.

· To proactively work with clients and employers to match clients to suitable vacancies to prevent clients from falling out of work.

· To deliver a range of 1-2-1 and group support sessions tailored to meet customer needs.

· To match clients to training and qualification opportunities, tailored to their individual needs and job goal aspirations.

· To meet ongoing contractual compliance requirements including accurately completing all paperwork and input to a bespoke database.

DUTIES:

· To deliver personal targets and KPI's and contribute to team targets and KPI's in line with the performance management framework.

· Develop an individual Action Plan for all clients that will be regularly reviewed to support clients to overcome barriers while in employment.

· Completing training needs analysis ensuring interventions are tailored to clients' needs and aspirations.

· To work in collaboration with colleagues to ensure the client's journey throughout the sustainment period is fully supported in accordance with their needs.

· Establish and maintain good working relationships with employers, partners and all stakeholders providing regular updates on client progress as appropriate.

· Maintain a good understanding of local vacancies to effectively match clients to suitable vacancies and market clients to employers.

· Ensure auditable documentation including job outcome verifications are completed and filed accordingly.

· Capture and record accurate information and input it into bespoke database in line with company quality standard.

· Deliver and maintain a quality service at all times in line with RTWS Customer Service Standards Policy and Procedures.

· Be aware of the confidential nature of information received, and act at all times within the boundaries of GDPR.

· Carry out other duties in line with organisational requirements.

A minimum of 3 years' experience in a similar client facing role

A relevant qualification

An understanding of issues impacting clients when they return to the labour market

An understanding of the benefits system

An understanding of employer expectations, employment

An understanding of employment legislation

Knowledge of local labour market intelligence

Experience of working on DWP programmes

Ability to match clients to suitable vacancies/opportunities for employment sustainment.

Evidence of continued professional development

Target and performance driven to achieve KPI's.

Ability to manage and support a caseload

Ability to encourage, persuade and motivate

Flexibility to cope with the varying demands of the role and achieve the desired results

Ability to problem solve and respond appropriately to a variety of situations

Good interpersonal, communication and presentation skills.

Ability to work on own initiative and as part of a team

Good organisational skills

IT literate with experience of Microsoft Office and Outlook

Full Driving licence and own transport

28 days per annum plus 10 public holidays, 8% non-contributory pension, BUPA Cash plan, Flexi-time, Group Life Insurance.

Are you looking for an organisation where you can make a difference? Are you enthusiastic, self-motivated and have passion for helping unemployed people achieve their goals? If so, we would like to hear from you!, Routes to Work South are committed to working with partner agencies to deliver a flexible, accessible, client-centered service that will support local people who are unemployed to progress and sustain employment, support local employers, and link opportunity and need.

An award-winning company, RTWS are committed to alleviating poverty through delivery of a range of innovative employability and skills services. As an arm's length external organisation, we have a key role in the delivery of services that support South Lanarkshire Council's Employability Strategy.

For over 20 years the company has successfully tendered for a variety of welfare to work programmes, securing funding from several sources including Skills Development Scotland and the Department for Work and Pensions as well as grant funding from the Big Lottery and European Structural Funds, to support South Lanarkshire residents and businesses.

The company currently delivers the Scottish Government's Fair Start Scotland Programme throughout South Lanarkshire and delivers services to young people and adults supported by Scottish Government's No One Left Behind (NOLB) and the UK Shared Prosperity Fund (UKSPF).