Workshop Controller

As a Workshop Controller for Arnold Clark, you'll work with the Service Manager to deliver a high level of productivity and an excellent standard of first-time repair, while making sure you always maintain a clean, safe and professional workshop.

This role would be ideal for an organised, quick-thinking person with previous motor industry experience, looking to develop their career and move into a management role. The ability to keep to deadlines and react quickly to technical challenges is important, and you should enjoy working in a fast-paced environment.

Day-to-day duties

• Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met.


• Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind.


• Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policy.


• Working with colleagues and other departments to ensure a seamless service for customers.


• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.


• Providing estimates for servicing and repairs and setting timescales.


• Assisting technicians with technical challenges and finding the right outcome.


• Accurately recording technician time and writing technical reports and recommendations.
  
  Relevant experience in the automotive industry, including previous workshop control or technician roles.


• High levels of organisation and accuracy.


• Strong IT skills.


• Fantastic interpersonal skills and the ability to communicate well with customers and colleagues across other departments, both face-to-face and via email.


• The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work.


• Ability to create more work opportunities and sales in an honest and compliant manner.
  
  Similar searches: BMW, Permanent, Full-time, Sales / Customer Service, Competitive