Main areas of responsibility will include diary and travel management, time and expense management, and relationship and communications management. As an integral part of the Office Support Team, you will work closely with colleagues to ensure both internal and external clients receive a quality service in all respects.

Acting as an ambassador and first point of contact for an allocated number of senior tax professionals.

Providing comprehensive diary management, with full autonomy to make decisions using initiative to determine purpose,

minimum time required and resolve any potential duplication.

Facilitating all logistical arrangements and ensuring all documentation is prepared in advance of meetings. This may include preparing agendas, minute taking, monitoring meeting attendance and taking ownership to ensure enquiries and issues are appropriately delegated and resolved effectively.

Proactive itinerary planning including accommodation, transfers, researching and considering reasonable alternative cost-effective travel.

Maximising cost reduction opportunities, utilising preferred travel provider in line with RSM's travel and expenses policy.

This may include preparing complex international travel itineraries.

Screening phone calls and messages as well as sorting post and emails for assigned for the office. This will involve preparing a list of action items and issues, referring to the relevant staff member when required.

Preparing and revising documents including letters, emails and proposals. This will involve sense checking all communications and documentation, complying with brand and risk procedures.

Collating and processing expenses and invoices, ensuring compliance with policy and approval process.

Reconciling credit card/bank statements with receipts as appropriate.

Preparing and submitting timesheets as required.

Managing and dealing with fee preparation and processing as required. This will involve prompting the team in advance at month end, raising fees and credit notes, updating our time management system Paso for changes in staff and partner responsibilities and any other relevant changes, and ensuring monthly deadlines are met.

Using judgement to manage workload, current issues and relevant queries, including taking ownership of enquiries and ensuring other issues are referred to the appropriate person in a timely fashion.

Becoming a proficient user of Dynamics, RSM's CRM system, in order to keep the team and national database up to date, and assist with reporting from this software.

Developing and maintaining internal and external networks, to build knowledge of key issues and effectively identify and communicate priorities.

Meeting and greeting visitors to RSM offices, and setting up required supplies for external meetings.

Building strong relationships with clients and their Secretaries, identifying opportunities to enhance RSM's reputation.

Carrying out any other duties that are within the scope, spirit and purpose of the job, the title of the role, its grading as requested by Line Manager or Head of Department.

The ideal candidate will have previous experience of working in a senior administrative, ideally secretarial, position, or have suitably relevant practical experience within another capacity. You will demonstrate excellent communication skills, both verbal and written, with strong working knowledge of Microsoft packages, such as Word, Outlook, Excel and PowerPoint, preferably inclusive of updating branded documents and communications.

Strong interpersonal skills with the confidence to regularly interact with individuals of all levels.

A collaborative and pro-active approach with strong team working abilities.

Excellent attention to detail.

Good organisation and prioritisation skills, with the proven ability to work flexibly.

When you become part of our team, you'll discover a culture celebrating individuality, fresh thinking, flexibility and collaboration, whilst not only embracing change but impacting it. We're simply not a one-size-fits-all firm and work hard to create an environment where our people can make a difference - to themselves, their career, their teams, and to the success of RSM and our clients. As Ali Sapsford (our Head of Tax) states, "personality and fun are as big a part of our culture as is our passion for delivering a premium service to our clients… That sense of team is what attracts clients and staff alike to RSM, and it's one of the things I love about RSM!"