Due to internal promotion, Murray Recruitment is recruiting for native German speaking Customer Service Administrator for a permanent position based in Lanarkshire.

Working as part of a team you will be responsible for with providing customers with a 5-star customer service experience dealing with enquiries, processing orders and dealing with customers orders from enquiry to delivery.

Responsibilities:

Dealing with incoming enquiries via a range of channels including inbound calls, emails, live chat & web.
Communicate with customers about their orders, including any delays in delivery, late delivery time frame, return of goods and/or faulty products etc.
Process orders/ quotes via telephone, email, web, live chat & online portals, and respond within same working day.
Handle any product & technical enquiries via telephone, email & live chat, demonstrating the ability to question to understand the customers’ needs to make product recommendations.
Follow up of payments and reminders.
Liaise with technical department to ensure the customer needs are met.
Liaise with and provide internal support to external sales team and other departments with the company.
Maintain thorough and accurate customer account records.
Undertake any other duties thought appropriate to maintain a consistently high standard of work.

Essential Requirements:

Excellent written and spoken German & English to business level
Experience of providing an exceptionally high level of customer service is preferable
Excellent communication, organisational and team working skills
Positive attitude
Can demonstrate the ability to prioritise, multi task whilst retaining attention to detail and accuracy

Offer:

Hours of work are Monday – Friday 7.30 am - 3.45 pm or 8 am – 4.15 pm
Competitive basic salary
Healthcare Plan
Pension
Hybrid working after probationary period
25 days plus statutory holidays
Profit share scheme after 12 months

If you are interested in this position, please apply today by sending your CV!

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