Job Description

To administer the daily work flow scheduling of repairs and servicing appointments using Dynamic Resource Scheduling (DRS) software, to ensure that labour resources are utilised effectively and efficiently and that tenants are provided with an excellent repairs and maintenance service.

Responsibilities

To be responsible for the administration of the Council’s repairs and maintenance appointment and electronic workflow scheduling system (DRS) and XTAG to ensure that all repairs and cyclic servicing is scheduled in line with agreed policy and procedure.

Ensure all follow on repairs are scheduled and completed within agreed timescales

Administer out of hours emergency calls including collate paperwork, data entry, arrange follow on repairs and inspections ensuring compliance

Maintain and provide key performance information and records to meet key performance targets and provide value for money.

To provide good customer care in accordance with Council policy and to consider their needs in service delivery.

To comply with all Health and safety, training and security procedures and guidelines

To undertake all scheduling, technical and administration duties as directed by the Senior Repairs Scheduler

The Individual

Considerable administration/technical experience in a busy office environment.

Previous customer contact experience

Experience of utilising a range of computer packages including Microsoft office, excel and access

4 SQA standard grades at level 3 or above (or equivalent i.e NAT5) including English and Maths

Strong customer care focus and skills

A genuine willingness to help people

Flexibility

Ability to work under pressure

Capable of working on own or as a team member.

Ability to organise workload and work methodically

Ability to work with a minimum of supervision

Prioritise tasks and co-operate with colleagues

Pro-active approach to work with other agencies/departments

Ability to communicate effectively, both orally and in writing

Good team working skills

Ability to deliver excellent customer care in a polite and diplomatic manner

Ability to work as part of a team or using own initiative where required

Ability to work flexibly to meet the needs and demands of the service

Closing date: 3 May 2024

Starting Salary: £26,163.30

36.25hrs per week

£13.88 per hour

For further information please contact Julia Allan on 01343 829000