We’re looking for an Executive Assistant to join our team at the Scottish Legal Complaints Commission. We help resolve issues raised by the public about work carried out by Scottish lawyers.

We help hundreds of people a year. Our team reach decisions which make a difference to people’s lives. In some cases we award compensation and explain why the level of service fell short. In others our independent review of the situation shows the lawyer did all they could, giving the client and lawyer confidence the concerns have been addressed.

We’re a small team of around 60 staff, which makes for a close, friendly team to be a part of. We deliver serious work, but we also have a great deal of fun as a team working together. It also means there are great opportunities to get involved in different aspects of what we do, from driving improvements in our customer service, to running sprints to test new ways of working. We are always improving and innovating. You’ll be involved in designing and testing new approaches, and will work with all managers and get involved in different types of work to help build knowledge and ensure we can deliver our objectives.

You’ll receive training and coaching to support you within your role. You’ll also have some flexibility around where and when you work, however it is anticipated that this role will be more office based and shadow the work patterns of the Director of Resolution.

We are looking for someone with experience in customer service, and supporting managers / executive teams before. You will be confident in managing demanding workloads, ensuring deadlines are met and ensuring stakeholders are kept up to date with relevant pieces of work.

Two skill sets are important to us, and you will want to make your previous experience clear in your application. You might will be expected to demonstrate previous experience of both throughout the recruitment process, from initial application to interview:

Customer service – the role requires a high level of customer service skills, where the managers within the organisation are your customers. You will be asked to complete a wide range of tasks and you will be expected to meet this demand, ensuring tasks are completed on time and accurately at the first stage.

Experience of supporting Senior Management – you’ll work closely with the Director of Resolution (DoR) and the Investigation Management Team (IMT). Each manager has their own working preferences and you will be expected to adapt to each. Support for the Senior Management Team will be expected at times.

In both you’ll need clear and concise written English, and care about the quality of your work. You’ll also need to be open to working with peers collaboratively to improve processes, to ensure processes are effective and work for all.

You will have some flexibility as to where and when you work, however it is expected that you will mirror the working patterns of the Director of Resolution. You will also be expected to attend the office for specific tasks / meetings as required within your role. Please note your induction will include more office days in the beginning to help you settle into SLCC, learn about the role and to provide the most support. We also offer flexible working hours that means when you are working from home you can work anytime between 6am and 10pm and 7am to 7pm in the office.

You’ll also have 42 days paid holiday, including public holidays (pro-rata for less than 35 hours a week). We also offer a Group Self Invested Personal Pension, company sick pay scheme, life assurance, cycle to work scheme, travel loan scheme, volunteer days and a confidential employee assistance programme offering free advice and support across a range of work and personal issues.

We also pride ourselves on being an enjoyable place to work, with a supportive environment, opportunities for self-development, staff charity events and the chance to socialise. We have a staff-led Wellbeing and Inclusion Group. In our last staff survey, 84% of colleagues said they would recommend the SLCC to friends as a place to work, and 97% said we were a fair place to work.

To apply for this role, please submit your CV and a covering letter explaining why you are interested in a role and what you will bring to it (a maximum of 300 words) by Midnight 19 May 2024. Successful candidates will be invited to interview in Edinburgh on either 11 June 2024 or 12 June 2024.

Please note if your application is unsuccessful at the assessment sifting stage, the SLCC cannot provide feedback on individual applications.

The Scottish Legal Complaints Commission is an equal opportunities employer and we’re open on professional and work experience. We want to build a diverse team, so would positively encourage applications from all candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, pregnancy or maternity – just tell us why you think you’ll be great in this role.

Please read our employment relationship privacy notice here to find out what we will do with your personal information and how we will keep it safe.