Job Role: Analyst – Client Origination Team

Department: Banking Operations

Location: Edinburgh

Contract Type: Permanent

Hours: Full time (Monday – Friday, 35 hours per week)

Salary Details: Competitive salary and additional benefits

Closing Date: 5 July 2024

About Hampden & Co

As a forward-thinking, socially responsible private bank, Hampden & Co provides bespoke banking to high-net-worth and affluent clients, their families, and associated businesses.

We recruit people to join our team who are motivated to work together to help our clients achieve their aspirations and who take ownership to deliver the exceptional experience our clients expect.

About the role

We have an excellent opportunity for an Analyst to join our Client Origination team.

The Analyst will ensure the timely and accurate processing of client data in the client and account creation process. To ensure that excellent client service is provided, and the expectations of Hampden & Co clients are met.

This role is suited to you if you are motivated to work as part of a team, to take ownership of your responsibilities and to deliver at pace.

The ideal candidate for the role will:

· Excellent organisational and time management skills.

· Ability to work accurately under pressure and meet deadlines.

· Strong attention to detail.

· A strong level of computer literacy and keyboard skills.

· Self-starter and team player.

· Desire to learn and enhance skills and knowledge.

· Experience and knowledge of banking processes or similar is desirable (but not essential).

· Experience in a similar role is desirable (but not essential).

Main responsibilities / key duties:

· Ensure exceptional client service is maintained across the team, including but not exclusively:

Client on-boarding
Card ordering
Cheque and Pay-in Book ordering
Hampden Agencies Limited and Nomina plc relationship

· Ensure Service Level Agreements are met.

· Participate in project and change activities relevant to the team and the department.

· Provide support and temporary absence cover for colleagues.

· Any other related tasks which may be assigned from time to time which are reasonable in relation the role and skills and experience.

How do I apply?

To apply for the role, please submit your CV and a covering letter (including current salary package), demonstrating your suitability for the role and how you think you share our passion for providing an exceptional level of service.

No agencies please.

On occasion, we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly, to avoid disappointment should the closing date be brought forward.