Job purpose:

The Queens Cross ICT Team are responsible for the maintenance and development of the Association’s ICT infrastructure, systems, capability, and digital solutions. As a small and agile team, no two days are the same. We make sure our network is secure and in line with best practice and industry standards. We work in partnership with internal and external stakeholders, to guide and advise on the potential of new applications and technologies for adoption to support digital transformation.

Our ICT Officers are a key part of the department and support the provision of a customer focussed ICT service, providing first and second line helpdesk support to around 250 end users. They also support both the maintenance and development of our ICT infrastructure, capability, and solutions.

This is an ideal role for anyone looking to advance their career. You must be happy to take on challenges, learn new skills, working with multi-disciplinary teams and colleagues daily. In return you will gain hands-on experience with all aspects of a Microsoft based network (incl. security & telecoms) and be supported in achieving your career goals. Excellent terms and conditions apply.

To be successful, you will:

Be an analytical thinker, used to resolving complex issues involving discussion with colleagues to provide solutions. You will be able to investigate complex inter-related systems, identifying issues and providing solutions or improvements to these systems.

Be expected to take ownership of issues and utilise both your own knowledge and that of colleagues to design and deliver solutions within agreed timescales.

Be able to manage helpdesk operation by prioritising, resolving and escalating faults and you’ll monitor and use helpdesk data to track trends, produce reports and develop pro-active support and solutions based on that information.

Monitor and control the performance of the core ICT infrastructure and ensure actions taken maximise delivery of an efficient service to end users while protecting the security of corporate data.

Be responsible for the secure backup of corporate data and systems.

Contribute to planned maintenance and update programmes.

Prioritise and control your workload.

Be an effective communicator.

You will have demonstrable experience or knowledge of:

Responding to issues raised on a helpdesk system.

Managing the maintenance, modification, and installation of ICT equipment.

Providing project support for software introduction and upgrades.

Administering user accounts, maintaining records, and ensuring end user security.

Contributing to planned maintenance and update programmes.

Windows 10/11 installation and support.

Microsoft 365 administration, esp. Entra/ Azure.

Active Directory administration.

Microsoft Server 2016, 2019 and 2022.

Coaching and supporting colleagues.

It would be advantageous to have a solid knowledge of:

Intune

Always On VPN

Networking Infrastructure

We will provide:

40 days leave per year (plus carer leave, emergency leave, etc)

7.7% or 4% employer pension contribution.

Life assurance (x1 yearly salary)

Employer paid qualifications, training and professional memberships.

Generous family friendly benefits and leave (matching shared parental pay to enhanced maternity pay)

Enhanced sick pay benefit (up to 6 months full pay)

Agile working options.

Reward and recognition incentives.

24/7 employee support (plus Health and Wellbeing initiatives)

Green initiatives (cycle to work, season ticket loans, pool cars)

Read all about our benefits and commitments on our website.

How to apply:

Download an application via our website and return via the email detailed on the form by the relevant closing date. Alternatively, you can complete our online application form by the closing date specified.

Interviews will be held week commencing 13th May 2024.