The role:
To develop and organise a diverse portfolio of events and administer an engaging and innovative package of commercial RZSS experiences. Ensure events and experiences are efficiently administered, monitored, evaluated, contributing to the delivery of the Royal Zoological Society of Scotland’s mission, (RZSS’) Vision and mission.

This is a full-time/fixed term role for a period of 6 months.

Some of the things you’ll do:

Support the Events and Experiences Manager Senior Events and Experiences Coordinator by planning and organising RZSS commercial events and experiences for example,. managing/delivering events such as workshops and birthday parties
Co-lead of the RZSS Keeper Experience programme together with the other Events and Experiences Coordinator
Provide first-class customer service by ensuring our customers receive a personal, knowledgeable and positive level of service on a daily basis
Responsible for monitoring and evaluating visitor feedback on experiences and commercial events, including monitoring budgets (meeting targets) and delivering accurate report on event progress as directed.
Ensure compliance and adherence to health and safety legislation and local policy including undertaking of health and safety risk assessments.

What we’re looking for:

Good achievement at Higher grade level (including English and Mathematics) or equivalent qualifications or experience.
First Aid qualification (or willingness to obtain)
Engaging customers empathetically to link or upsell our products.
Experience of working with minimal supervision, demonstrating good organisational and planning skills.

What you’ll get in return:

Starting salary between £24,407 - £25,017 (offer based on experience)
37.5hr working week
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Please see the role profile for further information on what the role involves and essential/ desirable criteria.