Within the Corporate Service Centre, we pride ourselves on delivering an excellent standard of service to our Corporate and Commercial customers.

As a Customer Service Executive you will be supporting our Corporate & Commercial customers and Relationship Teams with day to day banking through different channels including Telephone, Email & Secure Message.

The difference you'll make.

Servicing inbound calls and emails from customers, both internally and externally either through personal ownership or by liaising with other areas (e.g. internal Departments; escalating issues or complaints), according to the process

Using various systems to ensure all queries raised are fully answered, ensuring the account is accurately updated to reflect conversations

Performing high value transactions on customers' accounts,

Achieving Key Performance Indicators such as Quality Assurance targets and AHT targets

Displaying Santander's 5 TEAMs behaviours in line with the Client Services ethos

The ability to treat each customer as an individual and deliver a tailored response on each call

Being able to work within procedural guidelines, We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. We aim to offer different ways of working to ensure the best experience for you and for our customers. To support this, we offer site-based contracts with a hybrid working pattern and we're happy to discuss specific requirements throughout the recruitment process.

Excellent communication and customer service skills (e.g. articulate, clear, good listening/questioning skills, showing empathy where appropriate)

Numerical and computer skills, with a high level of dexterity

Flexibility across the range of opening hours

You will require the right to work in the UK (please see details below)

This is a full time role and is based in our St Vincent Street office, Glasgow and you will be expected to spend 40% of your time in this office.

Starting Salary between £23,036 - £27,101 - dependent on experience

£500 annual cash allowance to spend on our great range of benefits.

25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

Eligible for a discretionary performance-related annual bonus.

Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass

We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer

Support your favourite causes through charitable giving and our community partnerships

Share in Santander's success by investing in our share plans

24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more