A lot of the skills used to great effect in Customer Service come naturally – such as smiling, being polite and not being judgemental when someone complains their new rowing machine has sunk in the local pond.
However, if you really want to progress your career, it always pays to invest in upskilling.
Call it training or professional development, learning new ways to help customers can boost the job prospects of everyone from brand new recruits to senior managers.
After all, as innovative technology – especially in telecommunications and digital – makes the world increasingly sophisticated, so too must Customer Service professionals harness new skills to keep up.
And when it comes to meeting that need it doesn’t matter how big the company is.
Last month a major American airline turned to the Disney Institute to help improve its Customer Service reputation and better train its employees for success.
Disney, which is consistently voted one of the best places to work in the US, is renowned for helping other companies achieve similar cultural success through its Institute – but you don’t have to fly to Florida for a meeting with Mickey and Minnie to enjoy the benefits of top training.
Many of the companies who are currently looking for Customer Service staff on s1jobs offer courses and programmes that will allow you to gain experience and skills while being paid to do the job.
This is because these firms recognise investing in staff training means investing in the long-term quality of their service – while also protecting and promoting the brand.
Not only do these courses help the company, they help your long-term career options by adding gold stars to your CV.
So, if you lack confidence or feel training is simply extra work, you might want to reconsider and sign up.
And remember, too, not all training is formal.
It doesn’t matter which sector you want to work in – as a hotel receptionist, flight attendant or sales assistant – daily advice from a line manager can be invaluable.
This might be as simple as a ten-minute meeting before your shift starts or even words of encouragement and guidance throughout the day.
Every day everywhere we hear a Customer Service top tip, it’s constantly reinforced and soon turns into a natural habit.
Why not find out which companies offer the best ways to progress your career with the latest Customer Service vacancies from s1jobs?