Being the call or contact centre manager isn’t easy. You’ve got to be confident, a leader and have an upper lip that’s stiffer than Basil’s Brush. But this is also a very rewarding career with a rather enticing pay scale. The way customers and companies are approaching telecommunications customer service and sales is changing, and […]
The floor’s all yours . . . how to secure that big job and smash targets Read More »
How often have you heard someone called a “born salesman”? Well, while it’s true some people do have a flair for the role of selling ice-makers to the Inuit, success in sales is achieved by much more than being born with a silver tongue and a winning smile. That’s particularly true of the Outbound Sales
The Outbound Sales Adviser Read More »
Independence is a virtue, for sure, and it can be tempting to think we can do everything all of the time for ourselves. But as wise Bono-san points in his song about Ikea furniture: sometimes you can’t make it on your own! That’s why gathering many talents together is how an organisation does its most
Call & Contact Centres: A machine of so many parts, but all working together Read More »
Whenever we hear the word laboratory it’s impossible not to think of poor Beaker from the Muppets, long-suffering assistant of Dr Bunsen Honeydew, holding an exploded vial, with his hair on fire. So when we heard a new laboratory had just opened in Grangemouth, we feared the worse. In fact, it turns out there’s not
Compliance: how to add that vital spark Read More »
In engineering there really are no boundaries. Show me a challenge and I’ll show you a Scot who has risen to it: from James Watt and his steam engine to Alexander Graham Bell and his speaking machine. But are the stars one step too far? Not so, it would seem, as the race hots up
Engineers, get ready for lift off! Read More »
With the recent job losses in the Oil and Gas sector, many engineers have found themselves having to look for new arenas and new skills. The career transition can seem sudden and rather daunting – just ask One Direction’s Zayn Malik – but now a new Training Academy is leading
Expert Interviews: Welcome to the Engineering Training Academy Read More »
Hold on to your electrometers and batten down the mainframe, people! Scotland is about to see a change in its NHS . . . and IT will be at the heart of it. A new public tender has been issued by the NHS National Services Scotland as part of a cunning masterplan to help transform
NHS issues tender for major IT contracts – a big HIT for everyone? Read More »
As a nation renowned for our love of the scran, it should come as no Eureka moment to learn the Scottish food and drink manufacturing sector is a big, big cheese in the nation’s economy. In fact, is now the country’s largest manufacturing industry and employs 43,800 people, generating up to £10.4 billion per year
Scottish Food and Drink Skills Academy – now you can have your cake and eat it Read More »
The art of making and moving – better known in the business as manufacturing and exporting – is essential to our economy. Think of it these twin activities as the knee bellows that can be twerked into action to ignite the financial fire . . . then given a wee bit more laldy for a
Blowing life back into manufacturing and export Read More »
With Scotland’s construction sector growing year on year, more candidates than ever are being attracted to a career in the industry. Whether you’re interested in working on site, being involved in the design of construction projects or project managing the super-big builds, the sector offers a host of varied roles and positions – all of
Expand your tool kit: the importance of multiple specialisms Read More »
