Join the movement: Advice Direct Scotland is hiring In-Person Advocates to empower communities

Independent advocacy lies at the heart of these positions. As an In-Person Advocate, you’ll ensure that every customer’s views are heard and respected by Social Security Scotland. Here’s a closer look at the responsibilities:

• Helping individuals understand benefit rules and processes in simple, straightforward language.
• Supporting customers during key decisions, assessments, and appeals.
• Representing customer viewpoints impartially while upholding dignity and respect.
• Adapting communication styles to suit different needs and ensuring every interaction is recorded in accordance with service standards and data protection policies.
• Completing forms, taking minutes, producing reports, and maintaining case notes to ensure thorough follow-ups.

This role is a unique blend of direct community support and administrative work, requiring both empathy and attention to detail.

What We’re Looking For

Advice Direct Scotland is seeking applicants who are passionate about equality and social justice. Successful candidates will embody the values of dignity and respect, with prior experience in advice, welfare, or community support roles. Here’s what makes an ideal candidate:

Exceptional communication and interpersonal skills to build trust quickly.

• Resilience and empathy to support individuals facing challenging circumstances.
• A strong commitment to promoting equality and ensuring every voice is heard.
• A full UK driving license and access to a car, as travel across allocated areas will be required.

While a qualification in independent advocacy is beneficial, it’s not mandatory. Full training and ongoing professional development will be provided, reflecting the organisation’s dedication to nurturing talent and developing specialist skills.

Why Work at Advice Direct Scotland?

Advice Direct Scotland doesn’t just focus on supporting communities it also invests in its employees. Here’s what you can look forward to as an In-Person Advocate:

• A four-day working week while still receiving full-time pay.
• A generous 30.5 days of annual leave and employer pension contributions.
• A supportive and inclusive working culture, with recognition as a Disability Confident Employer.
• Professional development opportunities and the chance to make a real difference in people’s lives.

The starting salary of £28,056.17 per annum (pro rata for part-time roles) reflects the organisation’s commitment to valuing its employees’ contributions while fostering a positive work-life balance.

A Chance to Shape Scotland’s Social Security System

For those who believe in fairness and equity, this is more than just a job it’s an opportunity to create real change. By becoming an In-Person Advocate, you’ll help ensure that the social security system works in practice for some of Scotland’s most vulnerable citizens.

If you’re ready to build a career rooted in compassion and community impact, Advice Direct Scotland wants to hear from you.

Apply Today

To learn more about these roles and submit your application, please visit s1jobs.com. Together, we can make sure every voice in Scotland is heard and every individual is treated with dignity and respect.