Customer Service Operator

Customer Service Operator

Location: Bathgate

About Us: At Pollock Scotrans Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.

Job Description: We are currently looking for Customer Service operators to join our team at the Bathgate depot. In this role, you will play a key part in supporting our customers and ensuring the smooth day to day operation of our services.

Key Responsibilities:

• Collaborate closely with customers and drivers to ensure the smooth and efficient running of daily transport operations.
• Coordinate daily service reports and assist with general administrative tasks.
• Respond promptly to customer transport enquiries via phone, email, and in person, providing accurate updates on deliveries and collections.
• Input and maintain accurate data using spreadsheets and internal IT systems.
• Liaise effectively with internal departments, external partners, and drivers to resolve issues and maintain service levels.
• Manage a varied workload in a fast-paced environment, whilst maintaining a high level of accuracy and professionalism.
• Receive full support and on the job training to help you develop within the transport and logistics sector.

Requirements:

• Experience of working in a similar role is advantageous.
• Ability to communicate at all levels.
• Excellent organisational skills and prioritising workload.
• Attention to detail.
• Working to deadlines.
• Excellent time keeping and reliability.
• Solution driven and flexible approach to your work.
• Able to work as part of a team and on own initiative.
• MS packages to include, Word, Excel, PowerPoint and Outlook.

Why Join Pollock Scotrans Ltd?

• Competitive Salary: 29,561 per annum.
• Hours: 2 shift patterns available - Monday to Friday 08:00hrs-17:00hrs and 4on 4off 06:00-18:00hrs.
• Training: Monthly Courses for a variety of areas.
• Benefits: Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more.
• Career Growth: Explore opportunities for professional development within our expanding business.
• Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme*.
• Extras: Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.
• Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program.
• Team Environment: Be part of a strong culture of teamwork and collaboration.

How to Apply

If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now!

Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient application

Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.

Contact Us: For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs - 17:00hrs.

Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We'll be in touch if we need you.

*Subject to terms and conditions.