Helpdesk Customer Service Assistant

Estates Services continually develops its enhanced customer relationship management strategy, encompassing its wide range of activities. This post is vital to that process.

You will be responsible for realising a customer care philosophy that ensures consistent support for our service users and you will interface between our customers and the various sections of the department, primarily the trades’ operatives but also external contractors. You will be required to work closely with the maintenance staff (Chargehands, Foremen and Supervisors) and assist them with providing data, performance measures and customer updates. 

You will be required to work closely with contractors clearing them for visits and managing their planned preventative maintenance tasks. You will have significant experience of working in a Helpdesk function, within either a facilities management or construction environment, and the key to your success will be your ability to effectively communicate the technical details of repairs requests.

You will possess exceptional interpersonal skills and be proficient in the use of MS Office and the maintenance and manipulation of records within a variety of databases including the current CAFM system. You will be required to participate in a flexible rota that provides cover between the hours of 0800 till 1700 hours Monday to Friday over a 7-hour working day, 5 days per week.

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