To provide excellent customer service and manage all after sales queries directed into the Client Services team. To offer immediate assistance to outsourced fleet managed customers and drivers. To support the Finance team creating invoices to a tight deadline. What will I be doing? Customer Service & Query Management

Manage all after-sales queries, ensuring accurate, timely resolution.
Handle requests including purchase prices, early terminations, contract amendments, and vehicle collections.
Maintain clear communication with customers, providing updates throughout the query lifecycle.
Issue relevant documentation to clients, partners, and suppliers.
Accurately update internal systems to reflect contract changes and document all interactions.
Escalate and resolve issues that may impact customer satisfaction or business reputation.
Collaborate with internal teams to deliver effective solutions.
Provide general administrative support and undertake ad hoc tasks as required.
Respond to enquiries from drivers and fleet customers via email and telephone.
Maintain and update eFleet records, including running reports and issuing service/MOT reminders.
Coordinate vehicle movements, including liaison with drivers and suppliers.
Support key account activities, including driver checks, flexi hire, collections, driver cards, and in-life contract queries.
Administer fines, reporting, and customer-related documentation.
Raise and process invoices in line with tight deadlines, ensuring accuracy across systems (Sage and Concilium).
Support monthly billing, reporting, and query resolution.
Maintain organised records, filing systems, and invoice reconciliation processes.

Previous experience in a customer service or administrative role.
Experience within fleet management, automotive, leasing, or financial services.
Ability to manage customer expectations and handle queries with accuracy and empathy.
Proven experience handling high-volume queries and working to deadlines. Capable of managing multiple tasks and queries simultaneously
Familiarity with invoicing, billing processes, or finance administration.
Competence using CRM systems and Microsoft Office (particularly Excel and Outlook).
Attention to detail is
Complaint handling

As part of Global Vehicle Group (GVG) - the UK's largest and most diverse B2B leasing broker - Fleet Alliance is a multi-award-winning fleet management and salary sacrifice scheme provider. We manage over 70,000 vehicles with a combined funded value exceeding £2.5 billion. Our market-leading Fleet 360 model ensures the best combination of advice, products, competitive pricing, and outstanding service. We utilize our cloud-based fleet management suite e-Fleet and our award-winning smartphone app e-Fleet Mobile to deliver excellent service to clients. Our dedicated team provides named contacts for account management and award-winning customer service. We're also really nice people!, Fleet Alliance is based in SkyPark, Glasgow, a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture.
35 days holiday plus 2 duvet days, a shopping day, a volunteering day and your birthday off every year!
Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events
Flexible benefits to choose from such as cinema tickets, gym memberships and health insurance

2 The Fleet jobs in Scotland