Customer Care Assistant (Housing)

Permanent | Full Time

Our Mission - Homes, people and communities to be proud of.

Our Vision - Striving to improve life experiences and opportunities.

About the Role

Do you enjoy helping others, solving problems, and making a real difference to people’s everyday lives?

We’re looking for a Customer Care Assistant to join our Housing Management Team. This is a varied and rewarding front‑line role where you’ll support our customers through telephone, email and face‑to‑face contact, helping them to enjoy and sustain their homes.

You’ll be at the heart of the customer experience—listening carefully, responding with empathy, and finding practical solutions when customers face challenges or changes in their homes.

About Us

We’re a small organisation that makes a big impact in the communities where our tenants live. At Almond, we focus on what WORKS for our customers and colleagues. Our values are:

Work together
Open to change
Respect
Kindness
Social

If you’re someone who takes pride in delivering excellent customer service and shares our values, we’d love to hear from you.

What You’ll Be Doing

Providing high‑quality customer service via phone, email and in person
Acting as a first point of contact for housing‑related enquiries
Listening to customers’ needs and identifying the best possible solutions
Supporting the Housing Management Team with day‑to‑day enquiries and tasks
Recording and maintaining accurate customer information and case notes
Working collaboratively with colleagues to deliver a positive customer journey

What We’re Looking For

A strong customer focus with excellent communication skills
Good attention to detail and ability to manage multiple enquiries
A positive, solution‑focused approach
Confidence using IT systems and recording information accurately
A team player who aligns with our WORKS values

(Experience in housing or customer service is desirable but not essential—we value attitude, empathy and willingness to learn.)

What We Offer

Salary: £25,277 – £31,996 per annum (depending on experience)
Working hours: 36 hours over Monday to Friday
9‑day fortnight option: Every other Friday rest day
Hybrid working: Minimum of 2 days per week in the office
Office location: Livingston

Benefits include:

Excellent work/life balance culture
Access to online health and wellbeing services
Contribution towards gym membership
Pension scheme from day one with a 10% employer contribution

Closing date: Monday 04 May 2026.

Interviews: Weeks commencing 11th & 18th May 2026.

To find out more and apply, please visit our website by clicking the Apply button now.

Equal Opportunities

Almond is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to creating an inclusive workplace and will consider all applicants fairly. Reasonable adjustments are available throughout the recruitment process.

Please note we do not accept CVs for this post.

3 Almond Housing Association jobs in Scotland