Are you passionate about delivering exceptional client service and looking for a rewarding role where you can make a real difference?

THE HEALTH AGENCY

is a charity based in Wester Hailes dedicated to supporting over 2,000 people in South-West Edinburgh each year to live longer, healthier, more fulfilling lives. As a community-led organisation, our services aim to tackle health inequalities and improve the health and wellbeing of people experiencing social isolation, cancer, long-term conditions, food insecurity and mental and emotional health challenges. We strive to enable local people to take action that makes a positive impact on their own and their community’s physical, mental and emotional wellbeing.

WE’RE SEEKING A RECEPTIONIST

who will be the welcoming face of The Health Agency ensuring clients and visitors feel supported and valued. You will play a vital role in providing information, advice and signposting to services - ensuring people receive the right help at the right time. Your organisational and administrative skills will be vital to the smooth running of our services, enhancing the client experience and making a meaningful impact on the health and wellbeing of those we support.

DUTIES INCLUDE

First point of contact providing a warm and professional welcome to all clients and visitors.
Manage all enquiries by telephone, mail, email and through the website.
Provide exceptional customer service by delivering clear, accurate information about The Health Agency’s services.
Administer and process referrals for all our services and ensuring accurate and up to date client information is recorded in the Salesforce CRM database.
Provide organisational and administration support across the organisation.
Maintain the calendar for room bookings and process room requests.
Maintain a clean, organised and welcoming reception area, waiting room and public spaces.
Prepare, set-up and reset rooms for all our activities.

ABOUT YOU

Previous reception experience or experience working in a customer facing role.
Ability to communicate effectively in person, by phone and email.
Ability to build rapport quickly.
Administrative experience and knowledge of Microsoft Office packages and CRM databases.
Experience working as part of a team.
Aptitude to self-organise, prioritise and meet deadlines.
Capable of working under pressure while paying attention to accuracy and detail.
Commitment to delivering excellent customer/client experience
Empathetic to the aims and values of The Health Agency

WHAT WE OFFER

£26,228 pro-rata based on 37.5 hours FTE (£20,982 pa for 30 hours)
Working Hours: Mon & Tue 9am – 5pm, Wed & Thu 11.30am – 7.30pm
24 days Annual Leave, plus 10 public holidays pro rata
3% employer pension contribution (NEST)
Employee Assistance Programme
A unique opportunity to be part of a respected and impactful charity
The chance to make an impact to the lives of individuals and the community in Wester Hailes.

HOW TO APPLY

To apply, please email your CV and a covering letter outlining your suitability for the role.

Closing Date: 5pm on Monday 6th July 2026

Interviews: will take place on the afternoon of Wednesday 15th and morning of Thursday 16th July

FOR MORE INFORMATION

For more information about The Health Agency and the role, please visit our website.

The Health Agency is a community-led charity in Wester Hailes, supporting over 2,000 people annually from South-West Edinburgh’s most deprived communities. We aim to combat the effects of poverty, ill-health, mental health issues, social isolation, food insecurity and inequality experienced by our community. Through our range of services, we empower local people in South-West Edinburgh to act, so they can lead longer, healthier, more fulfilling lives.

The successful candidate will be required to be part of the PVG Scheme, The Health Agency will cover the cost of the application.

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