Handle inbound and outbound customer calls in a professional and efficient manner.
Deliver an excellent customer experience on every interaction.
Understand customer circumstances and energy-efficiency needs through effective questioning.
Provide advice on available measures, services and support schemes.
Assess customer eligibility against scheme criteria.
Explain available options, eligibility requirements and next steps clearly.
Generate referrals and leads for eligible customers.
Maintain accurate customer records and case notes across company systems.
Resolve customer enquiries and concerns effectively.
Work collaboratively with colleagues and stakeholders across the business.
Achieve agreed KPIs relating to quality, productivity, compliance, customer satisfaction and lead generation.

Experience in a customer service, contact centre or telephone-based role.
Excellent communication and listening skills.
Strong questioning, fact-finding and problem-solving abilities.
Ability to explain information clearly and simply.
Strong attention to detail and accurate data entry skills.
Comfortable working to targets and performance measures.
Customer-focused with the ability to build rapport quickly.
Able to support vulnerable customers with empathy and professionalism.
Good IT skills and confidence using multiple systems.
Experience within energy, utilities, housing, home improvements or funded schemes is desirable

At Sureserve, excellence is not just an expectation; it's our standard. With a driven team of nearly 850 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

£26,227.50 per annum- 37.5 hour week
Pension scheme, Life assurance & access to flexible benefits scheme.
32 days annual leave (Inc. statutory bank holidays, Christmas/New Year Closure)
Employee Assistance Programme with 24 hours telephone and online access
Access to Flexible Benefits Scheme (including discount to retailers, bike to work scheme and many more)

2 Sureserve Energy Services Uk Limited jobs in Scotland