You'll be responsible for the global satisfaction of a portfolio of GPS clients, ensuring they receive a superior service experience both locally and globally. As the client's single point of contact you'll be there to help them with those complex queries that fall beyond basic transactional queries.,

Manage the liquidity and cash management needs of a portfolio of Financial Institutions, and maintain relationships with key influencers in the client's local or regional Treasury and Finance organisation
Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting the growth of your clients
Be accountable for the identification of opportunities to deliver client service excellence locally and regionally; effectively managing any risks and issues
Maintain a client footprint with the basic information required to deliver a superior client experience.
Be accountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others, Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Proficient in English and fluent in one other European language - Spanish or German would be advantageous
Strong written and oral communication skills; must be able to put complex product and/or technical information into simple terms, and strong interpersonal skills with the ability to interact and build relationships with internal and external stakeholders
Have a strong understanding of local and global cash management, including identifying and dealing with actual or potential business or relationship risks, and an understanding of clearing services, products and techniques
Have the ability to continuously adapt to balance and prioritise different portfolio demands while managing requirements from multiple stakeholders.
Excellent time management, planning and organisation skills with ability to manage multiple time sensitive tasks.
Proven ability in identifying and meeting customer needs through matching a broad range of products and services.

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

3 Call / Contact Centres jobs in Burntisland, Fife