As a Booking Support Administrator, you'll play a key role in coordinating survey appointments and ensuring our surveyors' diaries run smoothly and efficiently. You'll act as a crucial link between customers and our team, providing exceptional administrative and scheduling support. Your responsibilities will include:

Inputting survey or retrofit instructions from various clients
Coordinating and managing daily surveyor diaries and appointments
Handling incoming and outgoing calls, emails, and fax communications
Engaging directly with customers to schedule and confirm appointments

We're looking for someone who thrives in a fast-paced, customer-focused environment. You'll be an organised multitasker with excellent communication and logistical skills.
Experience working in a busy office environment with strong teamwork and multitasking demands
Previous customer-facing or support role experience
Excellent written and verbal communication skills, with confidence on the phone and via email
Proficiency in Microsoft Office and a willingness to learn new systems
A proactive, flexible approach and a strong work ethic

Harvey, Donaldson and Gibson are one of Scotland`s largest residential property surveying firms, helping thousands of customers annually by surveying and valuing their homes.

Birthday Day Off - Celebrate your day, your way!
Perks at Work - Enjoy discounts on travel, tech, retail & more
Staff Discounts - Savings on estate agency, mortgage, conveyancing & surveying services
Employee Assistance Programme - 24/7 confidential support with Telus Health

22 Full time Customer Services jobs in Kilmarnock, East Ayrshire