As a Customer Experience Consultant, you'll be responsible for contributing to an exceptional customer experience for all our clients (Sellers and Landlords) and potential customers.,

Building on existing relationships with current clients and building new relationships with potential customers

Advising clients and potential customers of the benefits of the Rettie service offering

Liaising with internal teams to get regular updates on their activities and service offering

Generating new business leads, specifically Market Appraisals, from our customer database

Being an expert user of our customer database and lead prospecting tools to generate new business leads

Ensuring data accuracy and quality when inputting and updating data in our database

Registering clients on the database who have requested Home Reports and other generic enquiries

Gathering marketing consent and recording and updating this accurately on the database

Following up on Market Appraisals that have not converted to instructions after 3 months

Experience in a customer service role (primarily delivered by telephone contact would be desirable)

Experience of data entry

Active interest in the property market

Expert in the use of MS Office (Teams, SharePoint, Word, PowerPoint, Excel, Outlook)

Customer service-related qualification

Experience of Reapit database or a comparable database product

Estate agency experience, Customer focus

Communication

Collaboration

Problem solving and innovation

Planning and organising

Positive mindset

When you join Rettie you'll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.