Your new company
An established housing provider in the Scottish Borders is seeking an experienced Neighbourhood Housing Officer to deliver high-quality, community‑based housing and estate management services.Working as the lead officer for designated neighbourhoods, you will act as a key point of contact for tenants and customers, delivering proactive, responsive, and value‑for‑money services. The role has a strong focus on tenancy sustainment, income recovery, and community engagement, helping to create balanced and sustainable neighbourhoods.
Your new role

Deliver frontline housing and estate management services across assigned neighbourhoods
Manage rent accounts and take robust, proportionate action to prevent and recover rent arrears.
Oversee empty homes to ensure timely re‑lets
Respond effectively to antisocial behaviour and tenancy breaches
Provide professional housing advice, support, and housing options guidance
Support vulnerable tenants and promote tenancy sustainment, including referrals to support agencies
Carry out estate inspections and monitor neighbourhood service contracts (e.g. grounds maintenance and cleaning)
Engage tenants and residents in shaping local services and community initiatives
Work collaboratively with internal teams and external partners to deliver positive outcomes.
Maintain accurate records and use housing management systems effectively

What you'll need to succeed
You will be a customer‑focused housing professional with strong experience delivering frontline services in the social housing sector. You'll be confident dealing with complex tenancy issues, building relationships with communities, and managing competing priorities.Essential requirements include:

Minimum of 3 years' experience in frontline housing management
Strong understanding of housing and benefits legislation
Excellent communication, negotiation, and problem-solving skills
Commitment to high standards of customer service
Ability to work flexibly, including occasional evenings
Full UK driving licence and access to a vehicle

Desirable:

Relevant housing qualification (or working towards one)
Experience using housing management and CRM systems
Knowledge of housing association governance and regulation

What you'll get in return

Competitive salary with pay award pending
Opportunity to work closely with communities and make a tangible impact
Supportive team environment with a focus on continuous improvement
Commitment to training and professional development

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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1 contract Social care / Social services / Housing jobs in Kelso, Scottish Borders