KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Food & Beverages Operation

• Assist with the development of the Menu Cycle/Specification

• Contribute to food production as per the Menu Cycle/Specification and event Food.

Production (corporate, hospitality, meetings etc.)

• Keeping up to date HACCP, COSHH checklists and temperature sheets as well as

allergen measures/controls

• Ensure high Standards of Kitchen hygiene, cleanliness, tidiness, and related schedules.

• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.

• Maintain a high standard of food presentation to the customer.

• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”,

being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

• Share in the common responsibility of working in a manner mindful of the Trust’s

obligations to minimise impact on the environment, through e.g., efficient.

use of water/heat/light, recycling and the disposal of waste, considered use of transport.

• Help to reduce occurrences where Health or Safety of yourself and other employees may

be put in jeopardy.

• Adherence to the COSHH Training provided and control of substances covered by COSHH.

• Involvement in the upkeep and maintenance of both the entire department site

and, specifically, the Catering Outlets

• Involvement in assessing and preserving the safety of utensils and equipment used within

the Catering Outlets.

Visitor experience

• Offer excellent customer service and ensure all members of the Food & Beverages team do the same.

• Delivering high standards and a consistently warm welcome within the Food & Beverages department

• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Hospitality Operation

• Lead with the development of a catering offering to support a wide variety of events held at Pitmedden Garden.

People management

• Supervise the activities of a team of the Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting, and coaching on front and back-of-house routines.

• Prepare Food & Beverages rotas and holiday allocation to meet business needs.

• Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverages & Hospitality Development team

• Instill a Health & safety and Environmental health culture throughout the Food & Beverages operation.