You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.
Role Responsibilities

To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us

Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales

Efficient and attentive service at the tills ¿ processing sales, orders and refunds

Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor

General housekeeping and tidying of the shop floor and back of house

Keeping up to date with company activity and promotions

Supporting floor moves, sale set ups and launches

To abide by all FatFace policies and procedures

Ensure GDPR procedures are adhered to at all times

To deliver excellent customer service standards focussing on customer needs and satisfaction

Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do

Align self to companies social and environmental mission and champion any actions that you can directly impact at all times

Proactively provide a personal, genuine and authentic approach

Acting with integrity, demonstrates a passion for, interest in and understanding of others

Values and respects the team at all levels, getting on well with everyone around you

Play an active and positive part in the team by embracing every opportunity to be a part of what¿s going on

Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction

Proactively offer customer alternative ways to buy across our whole multichannel proposition

Proactively deliver on all operational standards to maintain expected requirements across all core components including handling deliveries, VM, health and safety, general housekeeping and stock replenishment

Experience in a customer service environment is desirable but not essential

Excellent interpersonal and communication skills

Positive can-do attitude

Ability to work productively in a high-pressure environment

Confidence in taking the initiative and working under own direction at times

Team player

Great time management

For over 30 years, we¿ve travelled, we¿ve laughed, we¿ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers lives through the clothes we make, the things we do and the values we have. We are Made for Life.

25 days holiday plus bank holidays

Generous monthly discount allowance

Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t)

THRIVE ¿ Our learning management system- access from day one with 1000¿s of pieces of learning

Dental Insurance (employee funded)

Pension scheme

EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support

Sick pay allowances

Sabbatical leave in line with service

Enhanced Family Friendly polices i.e. Maternity Leave

Refer a friend scheme