Reservations & Revenue Manager

Are you passionate about hospitality, revenue optimisation, and training and leading a small reservations team? We're seeking a dynamic Reservations & Revenue Manager to join our 5 star hotel with the ambition to increase our service, occupancy and sales levels at our 5* property.

Primary Objective of Position

As the Reservations & Revenue Manager, you'll play a pivotal role in maximising revenue and occupancy levels. Under the guidance of the Hotel Manager and Sales & Revenue Consultant, your responsibilities will include:

Pricing Strategy: Craft effective pricing strategies to yield business results based on market conditions.
Competitor Monitoring: Stay informed about competitors' pricing and market activity to ensure optimal sales performance.
Budget Achievement: Lead the department to exceed budgeted accommodation revenue during the booking process.
Room Revenue Optimization: Drive room revenue and room rates while adapting to booking trends.
Collaboration: Work closely with the Sales & Revenue Consultant, Marketing team, and Reservations Team to enhance direct bookings and maximize rates.
Financial Targets: Ensure the Reservations Team understands and aligns with the hotel's financial goals.

Company Benefits Include

Salary range 40,000 - 45,000
Tips share - 2,500 - 3000 per year
30 days holiday
5% Employer Pension Contribution
Free meals on duty
5* Annual luxury overnight and dinner experience for you and loved one
50% off gym membership
1500 relocation allowance if moving to Aberdeenshire.

Key Responsibilities

Data Insights: Regularly review reports and discuss findings in Revenue meetings.
Travel Agent Relations: Manage relationships with travel agents, prioritizing our direct website
Strategic Selling: Understand key events and holiday periods affecting demand, adjusting our selling strategy accordingly.
Daily Pick-Up Reports: Analyse daily pick-up reports, provide commentary, and make necessary adjustments.
Collaboration: Partner with the Marketing team to create strategic commercial packages and promotions.
Rooms Strategy: Collaborate with the Sales & Revenue Consultant to execute the hotel's rooms strategy.

Qualifications

Experience in central reservation systems and hotel operations at a luxury property.
Proficient in configuration and usage of Opera Cloud.
Strong communication skills and commercial awareness.
Proficiency in data analysis and forecasting.
Passion for achieving revenue targets and delivering exceptional service.