Job purpose: This is an exciting opportunity to join a leading training provider based in Glasgow, supporting the delivery of high-quality training programmes for clients across a range of industries.

As a Junior General Administrator, you will play an important role in supporting the day-to-day running of the business. You will assist with a variety of administrative tasks, respond to enquiries from clients, training participants and other stakeholders, and help with the organisation and coordination of training programmes.

You will also help to ensure that participants and trainers have all the information they need ahead of each training programme, including details relating to venues, travel arrangements and course information.

Working closely with colleagues across the organisation, you will gain valuable practical experience in a busy professional environment while developing your administrative, organisational and customer service skills.

What will I learn? During your apprenticeship, you will develop a range of practical and transferable workplace skills, including:

General business administration and office procedures
Organising and coordinating training programmes and events
Communicating professionally with clients, participants, trainers and colleagues
Responding to enquiries by email and telephone
Planning and prioritising your workload
Using Microsoft Office applications, including Word, Excel and Outlook
Maintaining accurate records and handling information appropriately
Arranging and communicating travel, venue and training information
Working effectively as part of a team
Providing a high standard of customer service
Developing attention to detail and problem-solving skills
Managing confidential and sensitive information appropriately

You will also gain an understanding of how a training organisation operates and how different departments work together to provide an excellent experience for clients and training participants.

What qualifications or qualities are required? Previous experience in an administrative or office-based role would be helpful but is not essential, as training and support will be provided as part of the apprenticeship.

We are looking for someone who:

Is organised and able to manage a variety of tasks
Has good written and verbal communication skills
Is confident, professional and courteous when dealing with others
Has good attention to detail
Is comfortable using computers, with some familiarity with Microsoft Office, including Word and Excel
Is willing to learn and develop new skills
Has a positive and enthusiastic attitude
Can work well both independently and as part of a team
Is reliable and able to manage their time effectively
Takes a proactive approach to solving problems
Understands the importance of confidentiality and handling information responsibly

Most importantly, we are looking for someone who is motivated to learn, develop and build a career in business administration.

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